Returns Policy

You may request a return within 30 days of receiving your order. Change-of-mind return shipping is paid by the customer. Returns go to our central warehouse in Asia.

Our 30-day return policy

If you are not satisfied with an item, email us within 30 days of receiving it. For our additional voluntary return period, items should be unused, undamaged and complete, with their original packaging and components. Please handle items carefully and keep any labels and packaging.

We aim to inspect returned items within 7 business days of receipt. We may decline a voluntary return if the item has been used or damaged through improper handling. This does not limit your statutory rights, including your right to inspect goods or remedies for faulty goods.

How to request a return

1. Email info@elinadublin.com with the subject Return request.
2. Include your order number, full name and delivery address. Tell us which items you wish to return. A reason helps us improve but is not required when exercising your statutory right to cancel. If an item is damaged or faulty, include photographs where possible.
3. Wait for our team to provide the correct return address and instructions.
4. Send the items to the return address provided and keep your proof of posting. Email us the tracking details if available.

Do not send returns to the sender address on the parcel. It may not be our returns warehouse. Contact us first for the address in Asia. The direct cost of a change-of-mind return is your responsibility; the price depends on the carrier, parcel size and weight.

Your statutory right to cancel

For most online purchases, you can notify us that you wish to cancel within 14 days of receiving the goods, without giving a reason. Where one order is delivered separately, this period runs from receipt of the last item. After notifying us, send the goods back within a further 14 days.

You may examine the goods as you would in a shop. You may be responsible for any reduction in value caused by handling beyond what is needed to establish their nature, characteristics and functioning. Statutory exceptions may apply, including personalised goods and sealed hygiene goods that have been unsealed.

Orders already in transit

Our fulfilment process is automated, so we may be unable to stop dispatch once an order is being processed. You can still notify us of cancellation. If the parcel is already in transit, receive it and follow the return instructions. Transit from Asia may take longer if there are carrier delays.

Refunds

For a statutory cancellation, we refund the payments due within 14 days of your cancellation notice. We may withhold the refund until we receive the goods or evidence that you have sent them back, whichever comes first. Refunds use the original payment method unless otherwise agreed.

Standard outbound delivery costs, if any, are included in a statutory cancellation refund. Additional costs for a more expensive delivery method you chose and change-of-mind return postage are not refunded. Your rights if goods are faulty, damaged or not as described remain unaffected.

Faulty, damaged or incorrect items

Contact info@elinadublin.com as soon as you notice a problem. We will help resolve it in accordance with your applicable consumer rights. The change-of-mind return conditions and customer-paid return postage do not remove the remedies you are entitled to for faulty or incorrect goods.

Optional cancellation form

Send the following by email to info@elinadublin.com, or use any other clear statement of cancellation:

I wish to cancel my purchase from Elina Dublin.
Order number:
Items:
Date ordered / received:
Name:
Address:
Date: