Privacy Policy

Who we are

Elina Dublin is operated by Henrique Soares at Rua Da Baianca, n.º 123, 4440-546 Valongo, Porto, Portugal. We are responsible for the personal information we process for our store. Contact info@elinadublin.com about privacy or your rights.

Information we collect

We collect the information you provide when you place an order, create an account, contact us, request a return or subscribe to marketing. This may include your name, email, phone number, billing and delivery addresses, order details, payment-related information and correspondence. We also receive technical information such as IP address, browser and device details, pages visited and cookie preferences. Payment providers process payment credentials through their own secure systems.

How and why we use information

We use order and contact details to process purchases, arrange delivery, send order and tracking updates, manage returns and provide support. These activities are generally necessary to perform a contract or take steps you request before a contract. We retain information where required by accounting, tax and other legal obligations. We may process limited information for legitimate interests such as preventing fraud, securing the store, resolving disputes and improving our service, taking account of your rights.

Marketing and your choices

Where required, we ask for consent before sending promotional email or using non-essential tracking. Any permitted existing-customer marketing is subject to the applicable conditions and your right to opt out. You can unsubscribe using the link in a marketing email or contact us at any time. Unsubscribing from marketing does not prevent essential messages about an order you have placed. You may object to direct marketing at any time.

Cookies and similar technologies

Necessary cookies support functions such as the basket, checkout, account access and security. Optional analytics and advertising technologies are used only where enabled and subject to your consent where required. You can manage available choices through the store’s cookie controls and change your browser settings. Blocking necessary cookies may affect shopping functions.

Shopify and service providers

Our store is hosted on Shopify. We share information with service providers only as needed to operate the store, process payments, fulfil orders, provide tracking, deliver messages and support customers. This may include Shopify, payment processors, fulfilment suppliers, carriers and the store applications used for those purposes. Providers may also process information under their own privacy notices. We may disclose information when legally required or necessary to protect legal rights.

International transfers

Some providers and fulfilment partners operate outside the European Economic Area, including suppliers in Asia. When personal information is transferred internationally, we rely on applicable safeguards, such as adequacy decisions or approved contractual clauses, where required. You can contact us for information about the safeguards relevant to your data.

Retention and security

We keep personal information for as long as needed for the purposes described, including order administration, support, dispute handling and applicable legal retention periods. Where information is no longer required, it is deleted or anonymised. We use reasonable organisational and technical safeguards, including encrypted connections. No system can guarantee absolute security.

Your rights

Depending on the circumstances, you may request access, correction, deletion, restriction or portability of your personal data, and object to processing based on legitimate interests. Where processing is based on consent, you may withdraw consent at any time without affecting earlier lawful processing. We may need information to verify your identity before fulfilling a request. Some requests may be limited by legal obligations or the rights of others.

Automated decisions

Payment and commerce providers may use automated fraud and security checks. Contact us if you believe an automated check has affected your order and you would like assistance. We do not use this notice to waive any rights you have in relation to significant decisions made solely by automated processing.

Complaints

Please contact info@elinadublin.com first if you have a privacy concern. You can also complain to a supervisory authority. Customers in Ireland can contact the Data Protection Commission. Our business is based in Portugal, where the supervisory authority is the CNPD. You may contact the authority in your place of residence, work or the alleged infringement.

Updates and contact

We may update this policy when our services or legal requirements change. The current version is published here. For privacy questions or requests, email info@elinadublin.com.